Refund policy

Return & Refund Policy

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible, items must be unused, in their original condition, and in the original packaging. Proof of purchase is required.

To start a return, contact us at rysentrasupport@gmail.com .Once your request is approved, you’ll receive instructions on how to return your item.

Please note that returns sent without prior approval will not be accepted.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We’ll review the issue and make it right as quickly as possible.

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Non-Returnable Items

Due to the nature of our products, we do not accept returns on opened or used supplements. This ensures quality and safety for all customers.

Sale items and gift cards are also non-refundable.

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Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, refunds are issued to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.